Diner Owner Defends Screaming At Crying Baby: ‘It Made Her Shut Up, Which Made Me Happy’ (VIDEO/SCREENSHOTS)

Many are speaking out after a Maine restaurant owner screamed at a crying child in her establishment on Saturday. Darla Neugebauer, owner of Marcy’s Diner in Portland, snapped and yelled at a two-year-old after she says the parents did nothing to stop the child’s tears — and she says she’s not sorry for her outburst.

They ordered three for this kid, a two-year old,” Neugebauer told WTHR. “Three pancakes bigger than her head. And then they didn’t even feed them to her.

The business owner says that after numerous failed attempts to push the family out the door, she slammed her hands down on the counter and told the little girl to be quiet. But the child’s mother tells a different story.

I had the worst experience at this establishment,” the child’s mother posted on Marcy’s Diner’s Facebook page. “The owner is an absolute lunatic and screamed in the face of my almost 2 year old child bc she was crying. Who in their right mind would behave like this unless you are deranged.


If it bothered you so much you should have spoken to me and not traumatized my child by screaming in her face,” the mother continued. “May karma bite you in the [email protected]@.

Lit all started because YOUR PARTY needed 3 full size pancakes for this 2 year old! 3 f*cking pancakes at Marcy’s! I believe right there should have told me you were ignorant!” Neugebauer responded angrily through the business page. “The waitress even told you there was an issue with 3 full size pancakes from marcy’s! But no! You want them for you a f*cking child! Whatever!! I have a very small space both on my grill and in my diner! So it takes a moment! So when things get busy we wait!


Though Neugebauer told multiple news stations the parents did nothing to quiet the child, her Facebook post says differently.

After your 4th attempt to shut her up I asked you to pack up your rotten child or take the so important pancakes to go,” she continued. But NNNNOOOOOOO you just sit there and let your f*cking screaming kid go! & p*ss off my staff & patrons! F*ck you! And guess what? She shut the f*ck up after I yelled from 5 feet away! I was in your husband’s stupid face I was in! The without any balls! I have a business to run % yes I am f*cking crazy & you are lucky I didn’t get physical because being physical is not something I cower from…

Apparently, the issue was not the child’s temperament, or the parents — it was that the pancakes took quite a while to make it to the table. Neugebauer’s suggestion “from a non parent,” as making pancakes “takes a minute on a busy Saturday” was for parents to “bring [their children] snacks” to eat during the long wait for their food. She complained that the child “wales for at least 40 minutes” — quite a long wait for pancakes, which parents often order for children because they don’t take long to make at all.



“You all need to go or just her,” she says she told the parents. Neugebauer says that, eventually, the “demon” in her screamed at the child:

 I (well the Demon!) Snarled at top volume “THAT NEEDS TO STOP!” Pointing directly at the rotten child! Shocked! They says “did you just yell at a child?” Yup! Sure did! shut her up too!

WLBZ2 got in touch with the parents of the child:

I turned to my daughter and I was like ‘Listen, this is how I’m raising you not to be as an adult. Like, you will never be like this when you get older,'” said the little girl’s mother. “I felt helpless as a mom that, you know, I couldn’t do anything to help her, because I can’t explain why there’s crazy people in this world that behave like that.


The girl’s mother says that their waitress apologized for her boss’s behavior. She says that the suggestion that she take her daughter outside would not work because of the heavy rain on Saturday morning — an understandable concern, since there is not so much as an awning outside to protect against the weather:

I knew from her behavior she was deranged,” the mother said, “but I didn’t expect [the response on the Facebook page] from her.

She says Neugebauer did not ask them numerous times to leave — the business owner came over once with “to-go” containers in an effort to get her paying customers to leave, then resorted to screaming when they insisted on eating their meal.

She pointed out that he daughter was crying — not screaming — toward the end of the meal. “Anyone with a child that’s been waiting 40 minutes for food is not going to want to sit still,” she added.

Over the weekend, the story went viral, with many condemning Neugebauer’s actions:

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Others, of course, praised this heroic woman for screaming at a baby, some even suggesting physical violence as a means of dealing with an almost-two-year-old:

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Asked if she was sorry for her actions, Neugebauer responded:

Sorry isn’t the right word. I might have used poor judgement. I wouldn’t say I was sorry, because it stopped. When things stop, it’s usually a good thing.

The business owner says she isn’t worried about people condemning her for terrorizing a child:

Life’s full of choices and you’ve got to live with all of them. I chose to yell at a kid, it made her shut-up, which made me happy, it made my staff happy, it made the 75 other people dining here happy, and they left, they may never come back, other people may not come in. Their loss really.

Child abuse comes in many forms, and this is one of them. Fortunately, Neugebauer does not have children of her own to terrorize.

Watch Neugebauer defend her actions, below:

Featured Image via WCSH6

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